Terms & Conditions.

Custom Made Dental Appliances

The following terms and conditions shall apply to all trading between Deko Dental Laboratory Ltd, (‘Deko’) whose registered office is Unit 4B MS Business Centre, 22 Chapel Lane, Pinner, Middlesex, United Kingdom, and the dentist or laboratory or any other customer (‘client’) with regards to custom made dental appliances (‘dental appliance’, ‘work’, ‘product’) from Deko. The dental patient is not considered a party to the agreement between client and Deko.

Guarantee

All dental products created at Deko carry a full guarantee. This guarantee is your assurance that quality materials have been used during the manufacturing process and that our carefully designed production process has been followed.

Guarantee

6 months
1 year
5 years

Product

Veneers
Crowns and Bridges (excluding Zirconia)
Crowns and Bridges (Zirconia)

If within the guarantee period the product proves defective in circumstances of normal use, a replacement will be provided free of charge by Deko. The guarantee does not cover any defect arising from incorrect prescription or fitting.

The guarantee becomes null and void if patient does not receive their annual dental check-up or in case of restoration failure due to oral health problems. Damage caused by physical trauma or impact (for instance due to high risk sports) is specifically excluded from our product guarantees.

We reserve the right to refuse a guarantee where we believe that the requested product may not last the guarantee period due to its particular circumstances. If instructed to continue with these cases, we will do so. However, in the event that the requested work fails, we will expect to be paid in full for the work supplied.

Deko reserves the right to charge for the remaking of an appliance. A product that fits the master model poured from the original impression supplied, and which is fabricated to the specifications on the prescription, but subsequently has to be remade is NOT considered a remake.

Product Liability

Deko cannot guarantee any dental appliance which is based on a faulty model. If, when casting the models, Deko feels that the quality of the impression is not good enough to continue the work, Deko will inform client to discuss possible solutions. A new impression may be needed and – if so – remakes as a result of carrying on with the work by client, using the faulty impression, will result in new charges being applied.

Deko endeavours to interpret and follow client’s instructions correctly. If, however, a mistake is made, Deko will rectify the situation free of charge as quickly as production processes allow. Deko will not compensate dentist’s fees, consequential losses or expenses of any kind.

Client is responsible for any additional costs or charges incurred through changing instructions or delivery dates after the work has been accepted by Deko.

Deko is not liable for any choking hazard caused by any manufactured dental appliance, due to faulty prescription, poor fitting or misuse.

The laboratory endeavours to deliver work on or before the delivery date specified by the client. If, however, for any reason this has not been possible, the laboratory will not compensate dentist’s fees, consequential losses or expenses of any kind.

Financial Settlement

Statements are sent out to client on a monthly basis. The Dental Practice, where the dentist issuing the prescription is hired, is held responsible for payment. However, Deko may hold the dentist, issuing the prescription, responsible for payment at its discretion.

All accounts must be settled within 14 days from date of invoice. All work done or items supplied remain the property of Deko until payment is received. Deko may charge interest on any account that becomes 60 days overdue at a rate of 6% per month which will be applied to the total amount outstanding, including any previous interest charged. Any legal fees or other costs required to collect an unpaid balance will be charged to client. Accounts with balances unpaid for over 60 days will be processed only on a pay first basis. Deko reserves the right to take legal steps – with prior notice – if client fails to settle his account within 14 days.